Warranty Information
Our Warranty Promise
2-Year Limited Warranty
Castaway Covers are warranted against defects in materials and workmanship for 2 years from purchase date.
What's Covered
- Fabric defects including premature wear, tearing, or degradation
- Stitching and seam failures
- Snap, handle, or magnet malfunctions
- Waterproofing failure under normal conditions
What's Not Covered
- Normal wear and tear
- Damage from misuse, abuse, or neglect
- Damage from extreme weather events (hurricanes, tornadoes, etc.)
- Damage from sharp objects or abrasive surfaces
- Unauthorized modifications or repairs
- Damage from improper storage or installation
- Mold or mildew due to improper ventilation
How to File a Warranty Claim
- Document the Issue: Take clear photos of the defect or damage
- Gather Information: Have your order number and purchase date ready
- Contact Us: Email support@castawaycovers.com with:
- Order number
- Description of the issue
- Photos of the defect
- Photos of the entire cover
- Review Process: Our team will review your claim within 2-3 business days
- Resolution: If approved, we'll either repair or replace your cover
Care Instructions
To ensure your warranty remains valid and your covers last:
- Clean covers regularly with mild soap and water
- Allow covers to dry completely before storage
- Store in a cool, dry place when not in use
- Ensure proper ventilation to prevent moisture buildup
- Avoid dragging covers over rough surfaces
Warranty Support
For warranty claims or questions, contact us at:
Email: support@castawaycovers.com